Family Services

- Service bar always open
- Private beach with changing rooms and sun beds, available from June to mid September. Access to the beach is possible with the payment of the daily supplement. Opening hours: 9.30 - 18.30
- Panoramic common rooms
- "Caligo" Restaurant with dining rooms, veranda and terrace overlooking the sea
- Breakfast in room by charge
- Guided excursions / tours
- Booking service for restaurants or shows

Business Services

- WI-FI free of charge in public areas and rooms - Internet Point
- Meeting room for 45 people "Gino Pola" with video projector and large pull-out screen, computer and overhead projector
- Meeting room with 8 / 10 seats "Lotte "
- Photocopy and fax services by charge
- Transfer service (by booking)

Hotel Services

ATM machine: the closest bank is Intesa San Paolo, in Corso Matteotti, approximately 7 minutes off the hotel on foot.

Air conditioning: from the display on the wall next to the entrance door you can adjust directly the air conditioning. Note: if the windows are open, the air conditioning automatically switches off, for energy-saving reasons.

Bar: our Bar Lido is the ideal place for tea time or having a drink. Facing the ancient castle, it is open 24 hrs – ask the Reception.

Breakfast: breakfast is served in the restaurant from 7.30 to 10.00 a.m. If you need special food for health reasons, please let us know as soon as possible. You can have breakfast in your room collecting the order form from reception on the night before. Supplement for room service € 3.00 per person.
People leaving early can request, the night before departure, an early quick breakfast to be served any time at the bar.

Beach: the hotel has a private beach which is open from 1st June to mid-September, only for hotel guests. It must be reserved and there is a daily supplement of Euro 15.00 to pay for each entrance with sunbed and towel. Please take your Entrance Ticket at the reception desk. Opening hours from 9.30 a.m. to 6.30 p.m.

Check-out: check out time is within 12.00 noon.

City tax: from 1st March to 31st October, Euro 2.00 per each person over 15, per night, for maximum 10 consecutive nights.

Courtesy set: in case of need, you can ask the Reception desk for more soap or shampoo, razors, toothbrush and paste.

Do not disturb: if you wish not to be disturbed, please hang the "Do not disturb" sign on you door, or press the "Do not disturb" button on the air-conditioning display.
If you wish not to receive any phone calls, please inform the operator on n. 9

Electricity: 220V throughout the hotel. Italian law forbids the use of irons, electric hotplates or electric stoves in the hotels. If you need an adaptor, please contact the reception desk.

Fire instructions: we suggest you to look at the fire safety plan on the back of your room door, to learn where the closest safety exit is. In case of fire call immediately the reception desk dialing n. 9. Never take the elevator. If the fire alarm rings, leave the room, close the door behind you and go to the emergency exit.
How to prevent fires:
- Do not smoke if you lay down on your bed
- Do not leave any stubs close to furniture or wallpaper
- Use your ashtray and turn off cigarettes well
- Be careful with inflammable liquids.

Garbage: the hotel contributes to the preservation of our planet trying to limit as much as possible the use of polluting material (we adhere to the campaign "The last straw" and "no disposable plastic cups") and to better differentiate the garbage. We invite you to do the same, not asking for straws and plastic cups and subdividing your waste into paper - plastic and aluminum - glass - wet - dry residue. We thank you very much for your cooperation!

Housekeeping: for extra blankets, pillows, hairdryers or other requests, please ask the reception desk.

If you need:
Rent a car, scooter or bike
Tourist information on our area
Bus/boat/train/cableway/museums schedules
Cinema programs
And any other service you may need, please contact the reception desk on n. 9

Internet point: the hotel has an internet point in the "Rotonda Lido". For any information, please contact the reception desk.

Insects: you can ask the Reception desk for mosquito-killers

Keys: we remind you to leave the room entrance cards at reception on departure, to avoid to pay for the cost of them. Kettle: electric kettles may be requested to the reception desk

Laundromat: in Corso Assereto, next to Carrefour

Parking: outside the hotel there is a short stop area not bookable in advance (It works on a "first in, first served" basis). In the neighbourhood of the hotel there are some paying parking lots and some public parking lots, we are at your disposal for more information.

Pillows: on request, between 8.00 a.m and 3.00 p.m., different types of pillows can be delivered to your room; you can choose among feather pillows, wool pillows and orthopedic pillows.

Pets: pets are allowed in hotel with a supplement. They are not allowed at the beach.

Restaurant: on the ground floor you will find the "Caligo Restaurant", with dining room and open terrace overlooking the sea. We serve here both lunch and dinner, to let you taste our chef's varied cooking or organize ceremonies and events.
Lunch: 12.30 – 2.00 p.m.
Dinner: 7.30 – 9.00 p.m.

Room service: available during the opening hours of the restaurant, please dial 700 to book it.

Reviews: we will be glad if you leave your review on Tripadvisor or on the website where you made your reservation.

Safety box: in your room you have a free of charge safety box. The hotel is not responsible for valuables left unattended in the room/hotel.

Sunshade curtains: we kindly ask all Guests, staying in a room with sunshade curtains on the balcony, to close them at night time and, in case of strong wind, also at day time.

Telephone: if you need to phone to the outside, dial 0 to get the connection with an outside line and then dial the full number. For internal connections please dial 9 for reception – 700 for room service.
Room to room, dial directly the room number.

Television: from the television in your room you can watch foreign channels in English language too.
Foreign channels are from 401 to 412.

Wake up calls: if you need a wake up call, please ask the reception (dialling n. 9).

Water: tap water is drinkable

Wi-fi: free wi-fi all over the hotel. In Settings choose our net "Hotelitalia" and digit the password you received at check-in, then follow the instructions to start navigating.

The management kindly requests the guests:
- Not to feed the birds
- Not to take hotel towels to the beach; please ask the reception for the special beach towels
- To settle the hotel bill every 7 days


Lungomare Castello, 1 - 16035 Rapallo (GE) Italy
Partita IVA: 03381260177
Codice CITR: 010046-ALB-0015

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